Understanding the Soccer.com Return Policy

To grasp the Soccer.com Return Policy, remember to start the process within 30 days of receiving your order. Visit the Returns Portal online and send back items in their original state to receive your refund. Expect a deduction of $5.95 for returns, refunded to your initial payment method in just 5-10 business days. Keep in mind that personalized, sale, and gift card items are non-returnable. If you need assistance with defective products or international returns, reach out to customer support for guidance. Understanding these essentials can help you navigate returns smoothly and guarantee customer satisfaction.

Eligibility and Time Limits

To be eligible for returns at Soccer.com, you must initiate the process within 30 days of receiving your order. Items such as footwear can be returned within this timeframe for a 30-Day Wear Test.

However, customized items and gift certificates can't be returned. Additionally, Club-required Uniform Kit items are considered final sale and aren't eligible for return.

For a full refund, the items must be in their original and unused condition. This means that if you wish to return an item, make sure it's in its original packaging and hasn't been used.

Make certain that you fill out the return form accurately and include it with your return package to facilitate the process. Remember, timely initiation of the return process is key to meeting the eligibility requirements set forth by Soccer.com.

Return Procedures and Guidelines

You can initiate a return at Soccer.com by accessing the Returns Portal on their website. Follow these steps to guarantee a smooth return process:

1. Access the Returns Portal: Log in to your Soccer.com account, locate your order, select the items you wish to return or exchange, and follow the prompts to generate a shipping label.
2. Use the Provided Shipping Label: For domestic US returns, use the provided RS label to send back your items.
3. Return Items Promptly: Make sure to send back the items within 30 days in their original, unused condition to be eligible for a refund or exchange.
4. Process Your Return: Once Soccer.com receives your return package, they'll process your return and issue the refund or exchange according to their policy.

Remember to refer to the Help section on their website for any questions regarding defective products.

Fees and Refund Process

Soccer.com implements a $5.95 deduction from merchandise credit for returns processed. When you initiate a return, this deduction is applied to cover shipping and handling costs. Refunds for your returned items are typically processed within 5-10 business days. The refunded amount will be credited back to your original payment method.

However, if you made your purchase using a gift card, be aware that the credit may take up to 30 days to process.

It's important to note that Soccer.com doesn't offer exchanges. If you need a different size or color, you'll have to return the item and place a new order. Additionally, the deduction from your merchandise credit helps offset the costs associated with processing returns. Keep this in mind when considering returning an item, as the $5.95 fee will be subtracted from your refund amount.

Exclusions and Unreturnable Items

Certain items are excluded from Soccer.com's return policy and are considered unreturnable. When shopping at Soccer.com, keep in mind the following:

1. Personalized/Customized Items: These items, such as customized jerseys, can't be returned.
2. Sale Items: Items purchased on sale are non-returnable at Soccer.com.
3. Gift Cards: Unfortunately, gift cards can't be returned or refunded.
4. COVID-19 Related Uniform Orders: Orders related to COVID-19 uniforms aren't eligible for returns.

International Returns and Defective Products

When it comes to international returns and defective products at Soccer.com, customers should be aware of specific guidelines for handling these situations.

In the case of international returns, customers are responsible for covering the shipping costs associated with sending back the item.

If you receive a defective product or the wrong item, Soccer.com allows you to return the item within 30 days for a refund or exchange. It's important to report any damaged or faulty items promptly to guarantee a swift resolution.

Should you encounter any issues with international returns or defective products, remember to contact customer support for assistance. Make sure to follow the detailed instructions provided by Soccer.com to streamline the process.

Whether it's a jersey with the wrong player name or a product with quality issues, Soccer.com is committed to addressing these issues efficiently to ensure customer satisfaction.

Conclusion

Now that you understand the ins and outs of the soccer.com return policy, you can shop with confidence knowing that you have options if something doesn't work out.

So, don't hesitate to make that purchase – knowing you can always return it if needed.

Happy shopping!